In case of an Emergency
- Turn off the water/gas to the particular fixture or turn off the water/gas main to your home.
Call our office (734) 483-6810
Our Automated phone service will prompt you for the necessary information which will then forward the information
to our on call service technician. This will eliminate considerable delay and inconvenience for you.
What is an Emergency?
We define emergencies as problems that require immediate attention to protect you and your family from harm and/or
to avoid damage to your personal property, home or lot.
These problems include:
- A total stoppage of the plumbing drain system. If your plumbing drain system ceases to work,
none of your sinks, tubs or toilets will function properly or if sewage is backing up into your home.
The stoppage of one toilet or drain when other bathrooms will drain is not an emergency.
- A water leak which requires that the water supply to your home be shut off to avoid serious water damage.
A leak which can be isolated by the shutoffs under a cabinet or plumbing fixture is not an emergency.
- A gas leak - The gas shutoff valves are located at the forced air unit, the water heater and the main
shutoff valve at the gas meter. It is our recommendation that if you suspect a gas leak that you shut the gas off at the meter to be safe.
- If your sump pump has water coming out of the crock - First check to make sure that the pump is plugged in.
Then verify that there is power at the pump. Reset the breaker. If the lid can be removed make sure that the float is
not obstructed. If the pump is running but water is not being discharged check for obstructions outside the home.
If your situation does not fall within the emergency guidelines, please use our online form to request service
or contact us Monday–Friday between 7:00 a.m. – 4:30 p.m.
and schedule service with our service coordinator.
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